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"Very comfortable environment"

About: Prince of Wales Hospital

(as the patient),

I have been going here for IVIg infusions every fortnight for over 5 years. The staff have remained the same during this time, and this provides a very comfortable environment for us outpatients. The receptionist is always so helpful, and the nurses provide excellent help to all that attend. Recently, I needed to obtain an Export Permit to allow me to take a dose of my IVIg with me, for my overseas holiday. I knew nothing of the process, and found the receptionist and nurses went well beyond my expectations in helping me obtain the product and packaged it properly for taking on the plane. I call this place my second home, as I am here so often, and know the nurses and receptionist so well. They are very caring individuals and help their patients however they can.

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Responses

Response from Justin O'Hare, Co-Director CCVH Program, CCVH, Prince of Wales Hospital 4 years ago
Justin O'Hare
Co-Director CCVH Program, CCVH,
Prince of Wales Hospital

Nurse Manager

Submitted on 9/07/2019 at 8:49 AM
Published on Care Opinion at 9:08 AM


Good morning marsyh84,

Thank you for your positive feedback with your experiences in Prince of Wales Hospital Ambulatory Care Unit. The staff in the unit take great pride in the service they provide for each and every patient, and this positive feedback is an acknowledgement to their hard work and greatly appreciated by each and every one of them.

I am also very happy that arrangements for your overseas holiday were made and I hope you enjoyed your holiday.

Again, thank you for the positive feedback from all the staff in the Ambulatory Care Unit.

Sincerely,

Justin O'Hare

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