"The love and care for my parent"

About: Irvin House

(as a relative),

Recently we were having a birthday party for my parent who had turned 90. I did tell the staff that I will come back and get my parent ready (as I knew the staff were very busy). There was a bad storm and we did not get there until 5.30 that afternoon, when I arrived I nearly cried as a staff member had my parent all ready for the party. I was so shocked and happy. Off we went to the party and when I took my parent back home the greeting they got was fantastic. I could not thank the staff member enough. 

A few weeks later I received a phone call stating my parent was transferred the Shepparton Hospital for medical treatment, I spent 3 days with my parent in Shepparton and when we arrived back in Cobram Irvin House my parent was very upset and when we saw a particular staff member my parent cried and the staff member asked why my parent was crying and my parent said, it's good to see you and be home, I did cry myself as it has been 2 years since I have heard my parent say it's good to be home. 

I also made a phone call to the Nursing Home regarding my parent's phone and the complaint was immediately attended to and was handled with upmost respect. I cannot thank the particular staff concerned enough. 

I have worked in aged care for 13 years and understand how demanding it can be. 

Responses

Response from Jacque Phillips, CEO, Cobram District Health 14 months ago
Jacque Phillips
CEO,
Cobram District Health
Submitted on 22/07/2019 at 13:12
Published on Care Opinion at 13:48


Dear Xmasbear,

Thank you so much for taking the time to share this wonderful story, it is so rewarding to hear about positive experiences and making a difference that improves care. It is very important to us that our residents feel at home in Irvin House, and feedback like yours helps let us know we are on the right track.

Thank you again, and I look forward to sharing your feedback with our Irvin House staff.

Kind regards,

Jacque Phillips - Chief Executive Officer

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