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"Poor staff attitude in the Emergency Department"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I arrived at the hospital Emergency Department and waited for 3 hours when other patients followed me and came in front of me.

When I asked the nurse why I was not being examined, I received, what I feel was, an impatient answer, a lack of niceness and disdain. I was told that it was the Emergency Department and I was not in an emergency and that the waiting time is reasonable.

Beyond the fact that not just emergency cases require treatment, I feel that the dismissive treatment and the manner in which the staff accepted the behavior was disgraceful and incomprehensible.

Even patients who are not defined as urgent need treatment, and I feel that it is a pity that, beyond the long waiting period, the treatment is terrible

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 4 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 29/07/2019 at 2:26 PM
Published on Care Opinion at 3:12 PM


Dear saturntb98,

Thank you for taking the time to feedback to us on your recent Emergency Department visit. I am sorry your experience was poor in this instance. It is the expectation that all our patients are treated with respect and compassion. Your feedback has been shared with the Emergency Department staff, where there a key learning opportunities to improve our patient experience and care.

If you would like to discuss further I invite you to contact me on this email address: SESLHD-SSEHExecutiveServices@health.nsw.gov.au

Kind regards

Barbara

Acting Director of Nursing & Support Services

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