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"Misdiagnosed fracture"

About: Albany Health Campus / Emergency Department Albany Health Campus / Surgical Ward

(as the patient),

I recently went to the Emergency Department (ED) and was hospitalised for a period of 5 days in the Surgical Ward. During that time, I was diagnosed with a fractured spine even though MRIs and X-rays and everything all came back that there was nothing there. 

After about three weeks, I came back to the Hospital because I was in a lot of pain.

I saw a doctor in ED who looked at all my scans and paperwork and said that the paperwork says you have a fractured spine. You are being treated for a fractured spine but your MRI and scans say that you don’t have fractured spine but it is muscle strain. After that, basically the doctor asked me to come back a day later so they can go and talk to Orthopaedics. The doctor went in early to talk to them and they acknowledged they messed up.

I ended up getting told by that doctor that I would need the physio and that I would be contacted within a week. Two weeks later, I still hadn’t been contacted.

In that 3 week period, I had financial difficulties about being off work because I used up my sick pay and holiday pay.

Because I was told I had to be off work for weeks, I had to drop out of my studies and all the money I had paid upfront for the course I don’t get a refund on. Now I’m out of pocket for my studies and behind on my course. I believe that if I had been diagnosed properly in the first place, this wouldn’t have happened and I could have been back at work within half a week. I feel that everyone involved in my care looked at the paperwork but nobody noticed the misdiagnosis.

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Responses

Response from Juan Clark, Operations Manager, Operations, Albany Health Campus, WACHS Great Southern 4 years ago
Juan Clark
Operations Manager, Operations,
Albany Health Campus, WACHS Great Southern
Submitted on 24/09/2019 at 7:24 PM
Published on Care Opinion on 25/09/2019 at 8:50 AM


Dear sliderm88,

I am very sorry to hear of your experience at Albany Health Campus, and I apologise to you for the lack of follow-up.

I ask you to please telephone me so that I may investigate these events, ensure you get the appropriate follow up and provide you with specific feedback. You can contact me on 9892 2620 or via Juan.Clark@health.wa.gov.au.

Alternatively, you can contact our Feedback Coordinator, Nadia Ozaibi on 9892 2647 or via Nadia.Ozaibi@health.wa.gov.au.

Your sincerely,

Juan Clark

Operations Manager, Albany Health Campus

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