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"My colonoscopy experience"

About: Bentley Hospital / Day Surgery Unit

(as the patient),

I had a colonoscopy recently and I believe the experience at this hospital sets the benchmark for other WA hospitals to reach. I arrived at the appointed time as requested, checked in at reception and was asked to sit in the waiting area for an orderly to arrive. 

5 minutes later the orderly arrives and asks all of us to follow them to the pre-entry ward where we all sat in the waiting area.  2 minutes later, I was being weighed/personal details, etc and asked to change into a gown and sit/lie on the bed in the cubicle.

10 minutes later, the Dr comes around to do their check with me. 2 minutes later the anesthetist comes and checks with me, and 20 minutes later I am wheeled into the theater for the procedure.

In a matter of 2 and a half hours from checking in to being wheeled out of theatre and an hour later to be given the ok to go home was a fast, efficient experience and the DR., Anesthetist and all theatre and ward nurses gave exceptional service.

The first colonoscopy I had 3 years ago at a different hospital was nothing compared to this experience where it was 10 hours from check-in to being discharged. A long day in comparison to the few hours for the same procedure at BHS. Thank you so much.
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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 6/11/2019 at 1:36 PM
Published on Care Opinion at 1:43 PM


picture of Lesley Bennett

Dear xrayrj84,

Thank you for taking the time to provide us with this positive feedback on your recent experience at Bentley Hospital. I am very happy to hear of the exceptional service and care provided by our staff. I will ensure that your kind words are passed along to the team.

Kind regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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