"Disappointed with the doctor's care of my late parent"

About: Calvary Health Care Sydney St George Hospital St Vincent's Hospital / Cancer Services

(as a relative),

I feel sick to the stomach about what happened to my parent. I lost my lovely parent due to terrible mistakes.

First, my parent was to continue to receive bone injection from an endocrinologist at St George Hospital but they questioned why a doctor at St Vincent Cancer Clinic and stopped the injection, see with that mistake my parent spread cancer to the bones.

Second of all my parent’s doctor failed them. My parent was admitted to St George Hospital in Kogarah under the care of this doctor, but they never received any treatment for 3 weeks only blood test, X-ray, blood tests, X-ray. The worst part is that this doctor told me that there is no mass tumor in my parent’s liver. If only this doctor had done radiotherapy for the tumor but they did nothing. My parent had deloxthan injection against cancer but the doctor stopped the treatment after 1 week. Then when my parent got discharged from St George they were talking to me and telling me they will go to Calvary Hospital - Kogarah for 2 weeks rehabilitation to feel a bit better. But when I arrived at Calvary Hospital, my parent, in my opinion, appeared to be a different person.

I believe the nurses and doctors there just gave my parent needles sedative all day. Later in the week I was there and saw my parent getting jabbed 8 times in the leg, thigh and arms, which made me sick. The next day I believe they received a high dose of sedative and my lovely parent which I loved, passed away.

The worst thing is when one of the doctors told me the bad news, they laughed at me. I said to them, what's so funny? The dr did not say. Are they happy with my pain? I felt they had no respect for my other parent or my family’s pain. In my opinion, they are a disgraceful person and that made me so angry.

I believe my parent had one last chance with radioactive iodine that the endocrinologist doctor gave them to extend my parent’s life for a few more months. When I told the doctor at Calvary Hospital about this the day before my parent passed away they said no, my parent can’t have it. The medications that St George Hospital gave my parent to take to the doctors at Calvary Hospital I believe were never given to my parent and the medications were important like oroxine for thyroid which I believe the doctors refused to give him. I feel I will also never ever trust St geode Hospital Kogarah and St Vincent’s Cancer Clinic Hospital again.


Response from Vicki Weeden, General Manager, Surgery, Critical Care, Womens & Childrens Health, Sutherland Hospital & Garrawarra Centre 7 months ago
Vicki Weeden
General Manager, Surgery, Critical Care, Womens & Childrens Health,
Sutherland Hospital & Garrawarra Centre
Submitted on 09/12/2019 at 10:59
Published on Care Opinion at 10:59

picture of Vicki Weeden

Dear lyradq38,

Firstly please accept my condolences for the death of your parent. The loss of a loved one is always a very difficult experience. I sincerely apologise if we in any way caused additional stress for your parent, yourself and your family at what would have been an already difficult time for you.

When a person is critically ill it can be hard to believe that there is no treatment available that will cure them. The doctors at St George Hospital always strive to achieve the best outcomes for their patients and I am sorry that you felt a lack of care for your parent during their admission.

Thank you for reaching out and speaking to our Patient Experience Manager last week. If you wish to discuss areas of concern regarding the care of your parent in further detail I welcome you to contact Kath Helling the Patient Experience Manager again on 9113 2687, or email SESLDH-STG-ConsumerFeedback@health.nsw.gov.au

I appreciate you taking the time to get in contact with us and allowing us to look at our processes and practices more closely.

Vicki Weeden

Acting General Manager, St George Hospital

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Response from Patient Opinion, Care Opinion Australia 7 months ago
Patient Opinion
Care Opinion Australia
Submitted on 09/12/2019 at 10:59
Published on Care Opinion at 11:00

This response has been published by Patient Opinion on behalf of St Vincent's Hospital:

Dear lyradq38,

I was very sorry to read the story you shared regarding the care your parent received at St Vincent’s. I offer my sincere condolences on the loss of your parent.

St Vincent’s strive to provide compassionate and empathetic care to all of our patients. We endeavour to be holistic and aim to provide coordinated care that includes our patients, their families, carers and medical staff. We were sorry to read that you felt that we have not delivered on this.

We urge you to reach out to us here in St Vincent’s so that we can better support and assist you in addressing your concerns. Please make contact with our Consumer Feedback Department on (02) 8382 2663 or SVHS.feedback@svha.org.au

St Vincent’s Hospital

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