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"Excellent service"

About: Peel Health Campus / Emergency Department

(as the patient),

I came through the Peel Emergency Department recently in the afternoon. I would just like to give credit to the triage nurse on duty. As I watched him with each patient he was so thorough, compassionate and caring towards each and every person he dealt with. It was busy but his demeanour remained calm and professional. I believe he is a credit to your department!

Responses

Response from Margaret Sturdy, Director Medical Services, Peel Health Campus, Ramsay Healthcare about a year and a half ago
Margaret Sturdy
Director Medical Services, Peel Health Campus,
Ramsay Healthcare
Submitted on 04/12/2019 at 21:18
Published on Care Opinion on 05/12/2019 at 09:45


picture of Margaret Sturdy

Dear bargainyy58,

Thank you so much for taking the time to post your compliment on the Patient Opinion website. I am most grateful that you have also contacted us directly to let us know that about Stephen's calm and compassionate care to patients at the triage desk.

It is absolutely lovely to hear that even though the department was busy, you witnessed caring professionalism as he triaged people in need of health care in our emergency department. I feel so fortunate to be the person responding to your post, and in awe of the amazing front line staff who deliver great care and service to this community.

Please be assured that Stephen and indeed the whole ED team have been made aware of your comments.

I thank you again for taking the time to add your post to Patient Opinion.

Kind regards

Dr Margaret Sturdy

Director of Medical Services

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