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"Presented to Emergency with bad chest pains"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

After waking to extreme chest pain I presented to Emergency Department (ED) to find 1 triage nurse. After approaching the clerk's window, and explaining I had bad chest pains and found it hard to breathe I was told to sit on the red chairs. I really couldn’t believe this considering my complaint to chest pain.

Once seated I was having more trouble breathing which prompted me to approach the triage nurse, who, I believe was busy with another patient and I was told, I’ll be with you soon.  

Once I finally was seen by a passing triage nurse I was finally taken into emergency.

Once in emergency it was apparent, in my opinion, that there was no real urgency to make a prognosis in a hurry but instead ask questions such as my name and date of birth, which I just provided.

Once we finally got past this stage the testing started, the pain was so intense I was provided pain relief on several occasions, which I felt wasn’t working. After a few hours still with sharp chest pains and after scans I was provided with another pain relief which may have work, but I believe it knocked me out. 

I was then moved to emergency short stay, to sleep off the pain relief, once awake I was informed there was no life-threatening issues and nothing else could be done. Still in pain, I was served a meal, and approached by the senior nurse and asked if it tasted like s***. 

Fast forward a couple more hours I tried to stand and walk around only to feel more pain so I decided to head back to the bed. The pain was not going away so I rang the bell for assistance. After the second ringing for assistance, I was told my nurse was on a break. I then complained again regarding my pain and was told there was nothing more they could do as it was not life-threatening. My spouse who thought that this was absolutely ridiculous that a person in pain could not be helped in a hospital, decided we leave immediately and seek proper medical attention.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 4 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 17/12/2019 at 10:41 AM
Published on Care Opinion at 10:42 AM


picture of Neil Doverty

Dear cafend68,

I would like to apologise for your experience in the Emergency Department (ED) at FSH. At times of peak demand, the ED waiting room can get very busy and full. The clerks and volunteers are educated to direct any patients complaining of chest pain to the triage nurse immediately. I apologise that on this occasion this seems to have been missed. This will be followed up with the clerical staff.

Unfortunately, we do need to ask a lot of questions and I understand this can be frustrating, but they are necessary to allow for a thorough assessment. Treating teams need to confirm patient identification, as there are many patients in ED that get moved around a lot and teams need to ensure they are dealing with the right patient at all times.

I am also sorry that you feel the nurses were dismissive in the ED, all the staff have been reminded to ensure that they are compassionate at all times.

Unfortunately, without your contact details I am unable to follow up specifically on your feedback. Please contact us on 6152 4013 if you would like your concerns investigated.

I hope that you are now recovering.

Kind regards

Neil Doverty

Executive Director

Fiona Stanley Fremantle Hospital’s Group

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