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"Recent hip surgery"

About: Sir Charles Gairdner Hospital

(as the patient),

After having this same surgery last year and not being able to fault the experience, this time the experience left me with mixed feelings.

Admission, theatre and my first few days on the ward were fantastic. All the staff (nurses, drs, PSAs, pharmacy, physio, pain team etc.) were amazing and so kind.

I know for a fact my bed was booked for 5-7 days. They discharged me on day 4. I still had a lot of pain, low blood pressure, was dizzy and foggy from the meds yet I felt they pushed me out the door without even a pain team review.  I was not impressed. Then they proceeded to send me home with hydromorph! Not acceptable in my opinion. I felt they should have reviewed my meds before I was discharged like they did in the previous experience so we could work out the medication situation. 

Once they had decided I was being discharged they left me to my own devices as they were too busy getting my paperwork ready. You can't dump someone in the shower on their own when they need help!

I am aware of hospital discharge time but they sprung it on me in the morning and I advised them I had no one to pick me up until after the lounge closed. I was put in the discharge lounge where the staff were lovely but the lounge closes at 5:00. I was then left to sit in the main reception until my pick up came. Not ideal, I feel, when you have just had a huge hip reconstruction operation.

Again a big thank you to everyone that helped in my first few days especially the pain team.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 16/12/2019 at 2:46 PM
Published on Care Opinion at 3:09 PM


picture of Janet Zagari

Dear Postophips86,

Thank you for taking the time to share your feedback regarding your recent experience with Sir Charles Gairdner Hospital (SCGH). I was pleased to hear that the initial treatment you received was a positive experience and that all the staff who provided your care were kind and compassionate.

I am sorry that this level of care did not continue throughout your patient journey and that you felt that you were discharged home without adequate preparation. Your feedback is a timely reminder that good communication and the review of medications is important to ensure that patients can be discharged home safely. I would like to apologise that this was not your experience on this occasion.

I will forward your feedback to the Surgical Division as they are committed to improving the patient experience when accessing services.

Once again, thank you for taking the time write to us so that we can learn from your experience of engaging with our services’

Kind regards

Janet Zagari

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