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"Discharged with a Lisfranc Injury that was missed"

About: St George Hospital / Emergency Department

(as the patient),

In the early hours of the morning recently, I suffered a syncopal episode in my bathroom at home as a result of vomiting and diarrhoea. Upon falling from standing height, I twisted my foot and was unable to weight bear. An ambulance was called and I arrived at St George Public Hospital about an hour later.

Upon being admitted to the ED, I was treated for my dehydration and also sent off for an X-ray. The ED doctor examined the X-ray and I was told that there was no apparent fracture and to continue RICE treatment at home. I was then discharged in the morning. I was not offered crutches at this time, nor, I believe, was the Orthopedic Registrar consulted before my discharge.

In the morning two days later, I got a call from someone who said they were a doctor from St George Public. This doctor advised that my X-Ray from my ED visit shows that I have a fracture and that I should see a GP to get a referral for a CT scan. 

I tried to call back and get in contact with the doctor who spoke with me to no avail. I wanted a copy of the radiology report and X-ray as I did not want to unnecessarily expose myself to further radiation in a CT scan if it was not necessary. No one could tell me which doctor called me and I was denied speaking with a Dr from the ED. After a few unhelpful phone calls, I was finally put through to Radiology. Radiology explained that I needed to physically come back into the hospital to acquire the X-ray images on a CD. As I was immobile, my husband acquired these on my behalf along with the report. 

Upon showing the X-Ray to an Orthopedic Doctor friend, I was told that the X-Ray is pathognomonic for a lisfranc injury and that it was a textbook case of a lisfranc injury. I was also told that upon showing this X-Ray to other doctors, they could easily see it. I have also been told that I will more than likely need surgery. 

Upon hearing this, I am baffled as to how the ED doctor missed this, or at the least, did not consult with the Orthopedic Registrar before discharging me. I have been told that this should have been common practice in the ED, if not in the early hours of the morning, then at least later on in the morning. 

I am also baffled as to how it took a whole 48 hours later for someone to contact me from the hospital to advise me that I did, in fact, have a fracture. After discussing this with family members who are doctors, and my Orthopedic doctor friend, we are of the belief that there should be a system review on how overnight patients are followed up.

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 4 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 19/12/2019 at 2:59 PM
Published on Care Opinion at 3:25 PM


picture of Vicki Weeden

Dear woodpigeonkh49,

Thank you for taking the time to let us know of your recent experience in our Emergency Department. I would like to sincerely apologise for the experience you have described and for the distress this has caused. Our aim is to provide a high standard of care and I was disappointed to read that this was not your experience.

I thank you for bringing your concerns to my attention. I am aware that your feedback has been received by our Patient Experience Manager, Ms Kath Helling, and is currently being investigated.

Please don’t hesitate to contact Ms Kath Helling, on 9113 2687 at any time regarding this.

Kind regards

Vicki Weeden

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Update posted by woodpigeonkh49 (the patient)

Thank you Vicki for your reply. It is not my intent to get anyone in trouble but to offer some feedback for learning and improvement. Everyone in the ED had a pleasant bedside manner and I felt comfortable in their care. But it is just very very unfortunate that this was missed.

I am fortunate enough to have contacts in the medical profession who are doing their best to 'squeeze me in' for consultation and surgery before the end of the year (and even then this is not guaranteed). But what if I didn’t have these contacts? I have a toddler and an 8-month-old baby at home and I am completely of no use to them right now as I cannot bear weight on my foot. This experience hasn’t just affected me, but my children too.

And a whole 48 hours passed before someone followed up with me after being discharged. Baffling. As I’m sure you know, a lisfranc injury is quite serious.

My frustrations were also exacerbated by the unhelpful nature of whoever was taking the ED calls when my spouse and I tried to call back and get in contact with the doctor who called to advise my foot was in fact fractured. I understand that my case is not at the top of the EDs priority list, but I believe a little more help could have been offered when we called back to try and get hold of the doctor, the report, and the x-rays.

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 4 years ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 20/12/2019 at 11:58 AM
Published on Care Opinion at 12:13 PM


picture of Vicki Weeden

Dear woodpigeonkh49,

Thank you for your response. We value your feedback and it will be used to improve the service we provide.

I am sorry for the added frustration you experienced when contacting our ED. I will make sure that this is addressed with the ED manager.

We will thoroughly investigate all the concerns you have raised and we will provide you with the outcome of the investigation.

I do hope your surgery goes well.

Kind regards

Vicki Weeden

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