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"Best care and treatment within the South West medical system"

About: Bunbury Hospital Collie Hospital Margaret River Hospital / Emergency Department

(as the patient),

A few months ago, I broke my left ankle in Margaret River. My spouse, a friend and I were on a 5-day holiday from Melbourne. My spouse bundled me into the car with the help of two wonderful joggers who appeared out of nowhere. I was first in emergency that morning, luckily before many other patients started to arrive.

Within a matter of a few hours my leg had been set in a cast and I was off in the ambulance to Bunbury Hospital. I must say I was so impressed with everyone I encountered at the Margaret River Hospital. They were incredibly helpful and caring.

I was in the Bunbury hospital for a week until the swelling came down. During this time, my spouse had to fly back to Melbourne. It was a very bad break I have a plate with 7 screws on the left side and two more screws on the right and two in the middle. The Orthopaedic Surgeon, Ryan, was great. The Anaesthetist gave me a spinal that I didn't feel and the Nurses were incredible, I was treated with such great care and respect. The day after the operation I was sent to Collie Hospital to wait for my spouse to return.

Collie Hospital, I must say gave me such wonderful treatment, I was in a moon boot since the operation, the Physio who was great, helped me to get an understanding of how to navigate the crutches. I was on blood thiners and pain killers for the first few days and then the pain was minimal between 1-3. I haven't needed the pain killers since. 

After the third day I found blood coming from the top of the boot. Doctor B took the boot and dressing off and found a very small opening in the incision causing the blood leak. This was a blessing in disguise for there was infection across the ankle.

I was put on intravenous antibiotics 3 times a day for 6 days. During this time with the help of the absolutely great nurses, I was able to send the operation summary to my GP in Melbourne who was able to arrange for treatment at my local hospital. My spouse arrived in Collie from Melbourne with the news that I had to have special papers signed by the doctor before I could fly back to Melbourne. The Nurses were able to download and have Doctor B to sign the papers before our departure. Before our discharge and departure, we met with the Physio and she gave me a memory mantra for negotiating stairs with crutches that I will never forget. On my discharge I was given a shower sleeve all the dressings I would need for my first few days at home.

I can not express my gratitude enough to all the wonderful Doctor, Surgeon, Nurses and Support staff that I encountered on my three hospitals stay in the South West Medical System. I have had the best care and treatment, it has carried over with good reports from the Orthopaedic Surgeons at my local hospital.

Thank you everyone! 

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Responses

Response from Glen Matters, Operations Manager Bunbury Hospital, WACHS South West 4 years ago
Glen Matters
Operations Manager Bunbury Hospital,
WACHS South West
Submitted on 30/12/2019 at 2:27 PM
Published on Care Opinion at 2:53 PM


picture of Glen Matters

Dear caringze58,

Thank you very much for taking the time to post such wonderful feedback. It was terrific to see that the whole journey across multiply sites, in the circumstances, was positive.

I have passed on your feedback to the teams involved at Bunbury Hospital and also emailed a copy of your feedback to Ryan. The team will enjoy reading your feedback and will be appreciative of the time and effort it has taken for you to post on Patient Opinion.

I am sure my colleagues from the other South West hospitals will reply back to your post as well.

I hope you are continuing to recover well and all the best for the New Year.

Regards

Glen Matters

Operations Manager Bunbury Hospital

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Response from Jeremy Higgins, Operations Manager - Inland, WACHS South West 4 years ago
Jeremy Higgins
Operations Manager - Inland,
WACHS South West
Submitted on 30/12/2019 at 4:23 PM
Published on Care Opinion on 31/12/2019 at 10:14 AM


picture of Jeremy Higgins

Dear caringze58,

I am really glad to hear you are recovering after your injury whilst holidaying in the Southwest.

Thank you for taking the time to provide feedback on your experience using our services.

WA Country Health has wonderful staff who strive to provide a quality service for their patients and communities. I will share your message with the Clinical and Support staff and Doctors at Collie Hospital –I am sure it will make their day.

Hoping you are making a full recovery and are able to enjoy more travel in the future.

Yours sincerely,

Jeremy Higgins, Operations Manager

WA Country Health Service, South West Inland

Mobile: 0400 911 614

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Response from Jan Cook, Operations Manager Coastal Hospital, WACHS South West 4 years ago
Jan Cook
Operations Manager Coastal Hospital,
WACHS South West
Submitted on 30/12/2019 at 4:40 PM
Published on Care Opinion on 31/12/2019 at 10:15 AM


picture of Jan Cook

Dear caringze58,

I am glad to hear that you were impressed with the Margaret River Hospital staff. The team strive to deliver the best care and when needed, transfer patients smoothly on to the next hospital for further treatment.

In the South West we aim to work as a solid team and move patients to where they will get the best care for their needs and your story demonstrates that it does work.

The Margaret River Hospital staff will be very happy to hear your feedback and also about the care you received after them.

Thank you for taking the time to post, we appreciate the feedback as we use this to assist us to improve our care. I hope you are recovering well.

regards

Jan Cook

Operations Manager

Margaret River Hospital

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