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"My short stay at Maroondah Hospital"

About: Maroondah Hospital / Emergency Department

(as the patient),

I was taken by ambulance in the early hours of the morning to Maroondah Hospital Emergency Department suffering from severe chest pain. From the moment I entered the hospital early in the morning. until I left after midday, I was treated with respect by a team of professional, skilled and caring people.  

I was kept informed, never left unattended and necessary tests were conducted without delay. At all times I felt confident to be in their care. I cannot praise Maroondah Emergency Department enough. Thankfully, I was not having a heart attack. The medical staff were thoughtful enough to congratulate me on coming to hospital quickly.

Test results were given to me and explained. They were also sent to my GP. I came home calm and confident and fully aware of my course of action should this situation occur again.

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Responses

Response from Jane Evans, Director Performance Imnprovement and Patient Experience, Quality, Planning and Innovation, Eastern Health 4 years ago
Jane Evans
Director Performance Imnprovement and Patient Experience, Quality, Planning and Innovation,
Eastern Health
Submitted on 2/01/2020 at 2:20 PM
Published on Care Opinion at 4:25 PM


Dear muscaef65,

Thank you so much for taking the time to share comments regarding your recent experience in the Emergency Department at Maroondah Hospital.

I was so pleased to read how the staff have so clearly demonstrated the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility. It will give me great pleasure to share your feedback to all of the staff who made your stay with us a positive experience. I will also ensure that their managers have this feedback so they can see the difference their actions made for you.

Kind regards and best wishes

Jane Evans

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by muscaef65 (the patient)

Hello Jane.

Thank you. I remain so grateful to the Maroondah staff. What an extraordinary job they all do.

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