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A desperate parent

Posted By Concerned2

"A desperate parent"

About: Wonthaggi Hospital / Emergency Department

(as a parent/guardian),

Discharged from BCH recently one night and told they can do no more for my child! I feel no one is listening to me or my child and something is wrong, very disappointed and frustrated. I understand services are limited in regional areas but I feel we should have agreements with key metro hospitals to assist but no we have to present at another emergency department and start the process all over again.

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Responses

Response from Jan Child, CEO, Bass Coast Health 4 years ago
Jan Child
CEO,
Bass Coast Health

Submitted on 20/01/2020 at 3:09 PM
Published on Care Opinion at 3:15 PM

picture of Jan Child

Dear Concerned2,

It would be very helpful for me to chat to you to better understand how we let you down in this circumstance. I wonder if you could call my mobile on 0472846355.

I apologise that we are currently not equipped to provide all services and I can reassure you that we have had several discussions with Monash Health about getting some local Paediatric support at BCH and I am actively still progressing this behind the scenes.

I hope I hear from you.

Cheers, Jan.

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Response from Jan Child, CEO, Bass Coast Health 4 years ago
Jan Child
CEO,
Bass Coast Health

Submitted on 23/01/2020 at 9:21 PM
Published on Care Opinion on 24/01/2020 at 9:55 AM

picture of Jan Child

Hi Concerned2,

I haven't heard from you. It would be really helpful to chat so that I can review your specific experience. Could you possibly call me? 0472846355. This will help us improve what we do.

Many Thanks, Jan.

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