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"Felt uncared for"

About: Rockingham General Hospital / Emergency Department

(as the patient),

I had 10 weeks old miscarriage recently, I started having serious contractions, that was around mid-morning, my spouse rushed us to Rockingham Hospital ED, was very much in pain and bleeding very heavily, sat for about 10 minutes waiting to register with the nurse.

Registered, explained what was my problem to the nurse, we were told to sit and wait, we waited for 2 hours and that's when the nurse came to check my vital signs and put patients' band on my arm and yet I believe they could see that I was really in pain. 20 minutes later the doctor called me and I could not walk upright.

Sat in the doctor's room, doctor asked me what they could do for me, explained to them, then their response was are you sure it's the blood clots coming out or tissues? Honestly, I was angry, how can a professional ask such a question to a patient as if they are a young child who doesn't know the difference between clots and tissues?

The doctor then told me to lay on the bed and examined my tummy, as if it was not enough, the doctor told me there was nothing they could do as ultrasound section don't work on weekends. They then took my blood and did HCG test, doctor told me the nurse will give me some pain killer, which I was given an hour later, after taking my blood.

I was seated in the same room, but another doctor came and told me to go back and sit at the reception while waiting for my results, which the results took another 2 hours. Then the doctor called me again, said sorry for the bad news it's like you are miscarrying so the only way we can know is by doing an ultrasound.

Then they gave me a prescription for pain killers. My main concern is that, what does ED mean? I didn't like the treatment I received more especially I was bleeding heavily, in pain and I felt no care at all.

They couldn't even give me a bed while waiting to see the doctor, the doctor couldn't even do an emergency scan and the doctor, I felt they couldn't feel for me as a woman, I'm sure a lot of people suffer like this too in my opinion. I feel very angry and hope things will change.

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 4 years ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 29/01/2020 at 5:54 PM
Published on Care Opinion at 5:55 PM


picture of Kath Smith

Dear talonsd67

I am sincerely very sorry to hear about your recent miscarriage and how you felt let down by the care you received at our hospital.

When patients present to the Emergency Department (ED) they are triaged (prioritised) by an emergency specialty nurse. Once triaged our usual process for a suspected miscarriage would be to bring the patient directly into the department if a bed is available, however they may wait in the waiting room if they are stable.

We would like the opportunity to review the care you received thoroughly during your visit to ensure our staff are following policy and identify where we could do better for future patients.

To enable us to do this, we would be grateful if you could contact us via our consumer liaison office directly on 9599 4323 and provide us with your details along with the date and time of your presentation.

Thank you for taking the time to share your experience on Patient Opinion with us as your feedback is important and allows us to improve the care we provide to ensure it meets the needs of all our patients.

Once again I am very sorry for your experience in such a difficult time.

Kind regards

Kath Smith

Executive Director

Rockingham Peel Group

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