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"My privacy and dignity"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

As a cancer patient, I have some problems with my vision recently. My GP has provided a referral and other information about my cancer treatment.

When I presented these documents to the Triage nurse recently, they read the documents and asked me many questions, and I had to answer and tell them about my problems, including my cancer treatment publicly in the waiting area.

Why they didn’t hold these questions and ask me when I was invited into the room? I felt very embarrassed when I answered them publicly and I felt I was not treated with respect. Furthermore, I have noticed when I was in waiting area, that it seemed I was the only one patient to be asked so many questions publicly. I really don’t know why.  

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Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 4 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 30/01/2020 at 2:38 PM
Published on Care Opinion at 3:00 PM


picture of Alan Porritt

Dear correspondencezf36,

Thank you for taking the time to share your recent experience in our Emergency Department (ED). I am sorry to hear you felt the triage nurse was not mindful of your privacy needs. I apologise that you have felt uncomfortable and not respected in this interaction with the nurse. You have raised some very important issues regarding the lack of privacy in ED. Sydney Hospital & Sydney Eye Hospital regards the privacy of patients as a very high priority and while every effort is made to protect our patients' privacy, there are challenges in managing this issue at times and we acknowledge we need to do better. This will be discussed with the ED staff.

I wish you all the best.

Regards

Alan

Director of Nursing and Support Staff

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