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Care Opinion

Waiting time in the ED

Posted By skyye54

"Waiting time in the ED"

About: Bunbury Hospital / Emergency Department

(as a relative),

Arrived in the Emergency Department (ED). Saw the Nurse and Doctor within the hour.

My relative came in after a severe attack of rigors in mid-afternoon in Cookernup. Taken by ambulance to our local hospital and then later transported to Bunbury via ambulance. Saw registrar later that night. My relative was asked to have x-rays of their chest and wrist. The registrar said my relative will be admitted to Bunbury Regional, although we requested another hospital, they said it was easier that way.

Now, almost midnight, and asking why we are still here, we were told we are on a waitlist. A bed was available in the surgical ward but I believe the ward was not yet ready for us. 

Want to know why the system, in my opinion, is so slow and laborious? An elderly person with private insurance and serious health issues still kept waiting for so long. I know ED is a very busy place, you would think we would be moved out ASAP!

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Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 4 years ago
We are preparing to make a change
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West

Submitted on 19/02/2020 at 2:07 PM
Published on Care Opinion at 2:42 PM

Thank you skyye54 for providing feedback in relation to your relative’s experience at the Bunbury Hospital.

I acknowledge that long periods waiting in the Emergency Department, and especially when waiting for an inpatient bed, is less than ideal. The Bunbury Hospital clinical and support teams do aim to have the inpatient beds ready, as soon as possible, following the discharge of the prior patient.

The clinical teams also work very closely with the staff from St John of God Bunbury Hospital ( SJOGBH), specifically, to facilitate the transfer of privately insured patients to SJOGBH. To be admitted to SJOGBH, the admitting specialist must agree to accept the patient to be admitted.

The Bunbury Hospital has had state funding approved to address a number of key pressure points around critical care and acute capabilities in response to increasing demand. The planning for these works have commenced and the investment will provide relief in addressing some of the challenges currently being faced around wait times in the Emergency Department.

Many thanks for taking the time to provide us with this feedback and it will be shared with the clinical and support teams to assist us in looking at ways to improve our services and our communication with patients and their families.

I can be contacted on 08 9722 2257, should you wish to speak to me directly.

Amber Hargans

Nurse Unit Manager

Critical Care Directorate

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