"Dedicated to providing state of the art healthcare"

About: Prince of Wales Hospital / Emergency Department

(as a carer),

My elderly relative attended the Prince of Wales Hospital Emergency Department (ED) recently due to an acute illness. My relative received exceptional, empathetic care and attention from the ED medical staff, nurses, clerical and support staff.

My relatives' illness was investigated appropriately and to the highest standards and the treatment and care that was delivered was timely, efficient and effective, whereby they were discharged home that evening with much improvement in their health.

In particular, my relative and my family would like to thank the medical staff specialist Dr Mathew who was the Senior Medical Officer who looked after my relative. Emergency Department (ED) staff specialist Dr Matt, in my opinion, is a highly talented and skilled physician with years of emergency medicine experience and, I feel, this was clearly evident in his bedside manner and effective communication and explanation of complex medical issues.

Dr Mathew's consistent feedback and updates on the various investigative tests that he ordered throughout the admission, I feel were reassuring, informative and helpful in alleviating stress and anxiety, as well as providing insight as to what was the cause of the illness. I feel his professionalism and personalised approach towards his patient was very much appreciated and we are extremely grateful to the exceptional care he provided. 

A final note, I would like to acknowledge how well run and professional I believe the Prince of Wales Hospital ED operates. The day that we attended the ED it was an exceptionally busy day with every acute bed occupied, the waiting room full and the ambulance bay full to overflowing. All the staff I saw or dealt with worked so hard under exceptionally stressful and challenging circumstances. In my opinion, they are all wonderful healthcare professionals dedicated to providing state of the art healthcare to patients. Thank you and well done.   

Responses

Response from Barbara Daly, ESCM Co-Director of Nursing, Prince of Wales Hospital, Prince of Wales Hospital 8 months ago
Barbara Daly
ESCM Co-Director of Nursing, Prince of Wales Hospital,
Prince of Wales Hospital
Submitted on 10/02/2020 at 13:23
Published on Care Opinion at 14:51


Dear geminijd37,

Thank - you for taking the time to write to us and share your experience in the Prince Of Wales Hospital Emergency Deaprtment (ED). We are happy to read your kind words of appreciation to all the ED clinical staff who were involved in your relatives care. We encourage all of our staff to strive to deliver excellence in their delivery of care to our patients. It is reassuring to read that your experience with your relative was one in which you were treated with respect, dignity and compassion.

Having a relative treated in an Emergency Department is often a very stressful and anxious time. We are delighted to hear your kind words of appreciation on how effective and informative Dr Matt was in treating your relative. In particular, we acknowledge your words on Dr Matt's professionalism and personalised approach towards your relative and your appreciation of the exceptional care he provided.

We share your great appreciation of the exceptional, empathetic care and attention provided from the ED medical staff, nurses, clerical and support staff. We recognise that the ED can often be a place which needs to address many challenges on a day by day basis. We are pleased to read that all clinical staff involved in your relative's care were professional in their interactions with your relative and yourself.

We hope that your relative has made a full recovery from their illness following treatment in the ED. We would especially like to thank - you for taking the time to share your story with us and will ensure all the ED staff are informed of your deep-felt gratitude and thanks.

Kind Regards

Barbara

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