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"Confident that we have a great local hospital"

About: Wonthaggi Hospital / Emergency Department

(as a relative),

Well, we received a call from our parent's aged care facility who was having chest pains and was in an ambulance to Wonthaggi Hospital. We made our first visit to Wonthaggi Hospital. We have only recently moved about 40 mins away from the Hospital.

From our first contact with the reception at the Emergency Department, we were put at ease and feel we cannot fault the care and attention we received. Lachlan, Kate and the doctor that we saw, we believe were fantastic. We appreciated the doctor taking the time to speak to us in private and asking about our parent and their wishes. A true caring doctor in our opinion. 

It turned out to be nothing sinister and we left feeling confident that we have a great local hospital.

Thank you.

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Responses

Response from Jan Child, CEO, Bass Coast Health 4 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 13/02/2020 at 11:03 PM
Published on Care Opinion on 14/02/2020 at 10:00 AM


picture of Jan Child

Dear warmwj44,

What a lovely post! Thank you for taking the time to provide your feedback and we will be sure to pass your very kind words on:)

I am so glad that things turned out to be OK for your parent, and I am also really pleased that the staff interaction was respectful and consultative and most importantly, inclusive of you. It can be a very tricky time when an elderly person is in the ED with acute care requirements.

I am so pleased we were able to assist in a positive way. I hope things have settled again and all is well.

All the best,

Jan

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