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"My stay"

About: Geraldton Hospital

(as the patient),

I went into day surgery for an elective procedure in the morning. It was clear that the hospital was very busy and I found out that they had inpatients on the Day Surgery Ward, so any other day surgery patients had to go out the back to use the old chemo unit.

Myself and a few other patients had to wait between 3-4 hours before a bed was available after we were told to come in at a certain time. I understand that there isn’t much to be done about it on the day, and I hope the new hospital developments mean that cases don’t get delayed or cancelled.

I would like to thank Bec, one of the day surgery nurses who came out to all the delayed cases (including myself) quite a few times, explaining why it was taking so long and reassuring us that a bed would be available soon. She offered us blankets and offered the carers a cup of tea/coffee. She really was amazing to all of us and her friendly and approachable attitude was so great to see.

All the other staff we encountered were lovely as well. I took a while in recovery due to pain, and the nurse looking after me was excellent, offering me water and always checking on my pain and comfort levels. I was then moved to the maternity unit (which I assumed was due to the lack of beds).

The midwives were all lovely, I can’t remember all their names! Thank you to all the staff who helped make this an excellent stay.  

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Responses

Response from Michele Young, REOC Lead, Executive Services, WACHS-Midwest 4 years ago
Michele Young
REOC Lead, Executive Services,
WACHS-Midwest
Submitted on 14/02/2020 at 8:16 PM
Published on Care Opinion on 17/02/2020 at 9:58 AM


picture of Michele Young

Dear composerfq46,

Thank you for taking the time to share your experience on Patient Opinion. Firstly I am delighted to hear that your experience with our staff was positive and reflected the high standard of care we strive to provide. I was so pleased to read that the care you received was compassionate, reassuring and that you were kept informed about the delays. I will ensure that your kind words are forwarded to the staff involved with a special mention to Bec.

I am extremely sorry that you had to wait for a bed. Unfortunately, on occasion, there can be unexpected delays and we really appreciate your patience on the day. The team at Geraldton Hospital will continue to work on strategies to assist in managing delays.

We would welcome the opportunity to discuss your experience in greater detail. You can contact Derek Fraser, Geraldton Hospital Operations Manager on 9956 2369 or Derek.Fraser@health.wa.gov.au or alternatively you can contact me on 9956 8695 or michele.young@health.wa.gov.au.

Thanks again for taking the time to write. I hope you are well on the road to recovery and I wish you all the very best.

Kind regards

Michele

Coordinator Executive Services

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