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"Treatment at Busselton Emergency Department"

About: Busselton Health Campus / Emergency Department

(as the patient),

I attended the Busselton Emergency Department on the Sunday of a long weekend having a very high temperature and what I thought was a UTI.

I was taken through immediately, and very promptly seen by a doctor who ordered blood and urine tests, commenced IV antibiotics and arranged for me to stay in the short-term ward.

Everyone I saw was very helpful and friendly. After 2 rounds of antibiotics, my temperature was back down and I was feeling much brighter. I was discharged, but the doctor in charge advised the results of some blood test would take a day or so and should I feel unwell to return.

Next day I left for work in Perth. Over the next day, I started to feel unwell but kept taking the oral medication supplied. The hospital called and advised I have a very dangerous blood infection and to go to my GP straight away or back to them. I had treatment-resistant septicemia. The hospital called several times a day to check on me, made sure I had the new medications, arrange more blood tests and advised that should I need to come back, all was ready for me and I would be seen straight away.

Good news - I am back to my normal good health and I can not thank the hospital staff enough for all their care and prompt attention. They were very supportive and kept in contact until my results were clear. Thank you.   

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Responses

Response from Rhiannon Hosking, A/Operations Manager Coastal Hospitals, WACHS - South West 4 years ago
Rhiannon Hosking
A/Operations Manager Coastal Hospitals,
WACHS - South West
Submitted on 18/02/2020 at 12:02 PM
Published on Care Opinion at 12:30 PM


picture of Rhiannon Hosking

Dear yellowhe43,

So sorry to hear that you have been unwell. Thanks so much for taking the time to provide this feedback and share your experience. I am so pleased to hear that you are back to good health.

We are proud of our team who work really hard to deliver excellent care and it's great to hear that the systems we have in place through follow up phone calls were able to identify your illness and that the staff followed up diligently.

I will pass on your message to the team and I'm sure your kind words will make their day.

Rhiannon Hosking

A/Operations Manager Coastal

WA Country Health South West

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