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"Service"

About: Sydney / Sydney Eye Hospital

(as the patient),

I am currently in hospital and have been admitted previously. On the whole I am very happy with the Doctors, Nurses, Staff and services provided. I feel in good hands.

My main concern is that the hospital, in general, does not have a single rediteller on site. The nearest one is down on the entry level to Martin Place station, which is accessible but patients are not permitted to leave the ground.

I had no cash on hand & had to wait for my pension to come through the day after my admission. But have my own internet which has permitted me to pay my rent etc online.

However, I will have no cash access until my transfer to another hospital later in the week, where I believe they have tellers (even though the fees are exorbitant). I find the lack of an onsite teller completely disadvantageous in my opinion. I have been admitted previously and found the same situation.

This means I cannot buy newspapers or magazine or treats from the shop that the ladies run in the foyer and on their ward visit trolleys. Think about it please, for I do not have family who could drop something by.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 4 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 26/02/2020 at 2:22 PM
Published on Care Opinion at 2:31 PM


Dear gammare65,

Thank you for taking the time to acknowledge you are happy with the Doctors, Nursing and other staff care and services provided. It is lovely to hear you feel you are in good hands.

Your feedback is valuable in helping us to be aware of what matters to our patients and I appreciate you bringing to my attention the need for an ATM on site. I will work with our managers and retail banks to investigate the logistics of attaining and servicing a machine for Sydney Hospital and Sydney Eye Hospital.

All the best in your health recovery

Kind regards,

Dr Pauline Rumma

Director of Clinical Services

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