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"Ongoing pain"

About: Angliss Hospital

(as the patient),

I went to hospital for chronic pain due to acute gastritis. I believe I did not receive the right treatment, I was changed several times from nil by mouth to fluid by mouth as notes not updated. My first meal was cheese and tomato and cheese and ham sandwiches at night time which, with my medical condition I can’t eat as it will cause me more pain.

I was discharged not even an hour after my first meal and I was in pain again as that included apple juice and milk which can flare up my condition. I then had to call the hospital later in the week as I believe they returned someone else’s medication to me on discharge and my medical certificate was filled out incorrectly and was told that there was no record of me being admitted to a ward. Got put through to ward 2 West, spoke to nurse about certificate and was told I would receive a corrected one in the mail, didn’t arrive so rang again early the next week and they said they would email me a new one and a Centrelink certificate as well. Received them by email and certificate was right for work but Centrelink certificate had wrong address on it and wrong treatment details so had to call again on later that week to have it corrected. I feel this treatment has made me really anxious and has caused me more pain.

While in hospital I also was informed of a procedure that was meant to be done 6 months after my last one which was almost two years ago. I was never informed of this and no appointment was made by the hospital for this procedure. I was then told to go back to my doctor to arrange to have it done urgently. This procedure was a Gen Surg Clinic - category 2 follow-up due to a large number of polyps found as states on report some may have been missed. This is not the first time this has happened. I am still in a lot of pain and was discharged over a week ago and I don’t want to return to that hospital due to the treatment I had.

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Responses

Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health 4 years ago
Gayle Smith
Executive Director, Quality, Planning and Innovation,
Eastern Health
Submitted on 4/03/2020 at 5:48 PM
Published on Care Opinion at 5:49 PM


picture of Gayle Smith

Dear antliazd34,

Thank you so much for taking the time to share these comments and your feedback regarding the care and service you received at Angliss Hospital.

I’m sorry your experience has not been positive and that there were several issues that were of concern to you.

In order to specifically review what occurred, could I please ask if you could make contact with one of the Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by email at feedback@easternhealth.org.au

If you do choose to call, the Patient Relations Advisor may be on another call, so please leave a message and they will call you back.

We are committed to providing safe high quality care and therefore would welcome the opportunity to make changes in both what and how we do this based on your feedback and experience.

I hope we hear from you soon and thank you again.

Regards,

Gayle

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