After a bad fall downstairs, I hurt my back, neck & back of the head. I had a concussion. I was taken into the Emergency Department (ED) via ambulance in the early hours of the morning.
It did not seem busy in there. I couldn't move my head, back or neck but the nurse insisted I swallow Panadol. The first one I choked on as it was very difficult. I then asked how I could go to the toilet since my head & neck were in a brace. The nurse said they would get a pan. I asked again 2 hours later - still no help. My child came in & saw how bad I was so asked a nurse for water. They were told they'd bring it in shortly. 30 mins later my child helped themself & had to try & help me drink. My child left.
I was then given another pain tablet to swallow & within 15 min I had an allergic reaction (burning & itching) but I had no way of getting help as the button had not been left for me. So for over 40 mins, I had my hand waving about & I was trying to call out as well that I needed help.
Finally, they came & gave me Phenergan - still no pan - it was very uncomfortable & humiliating as I had to try & hold onto myself without hurting my neck etc. In the late evening, they took me to a CT scan. Each time they moved me I cried out. I was asked what my problem was & I said I was in pain & needed to go to the toilet.
All they did was take me back to the ED. There was no significant damage they could see so I was sent home. Still in pain & still needing to go to the toilet. If it was busy in ED I could totally understand but I believe it was not. I was never even offered a drink & came home very dehydrated!
In my opinion, this has been my worst ED experience & I never want to go back!
"Trying to get help in the ED"
About: Bunbury Hospital / Emergency Department Bunbury Hospital Emergency Department Bunbury 6230
Posted by muscatk86 (as ),
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