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"Emergency admission and brilliant care received!"

About: Bunbury Hospital / Emergency Department

(as the patient),

I was admitted early in 2020 very unwell & from the get-go, the staff were unbelievable (in a fantastic way). I had a team of professionals surrounding me, keeping me informed and showing genuine care, compassion and thorough knowledge and skills (I used to be a nurse so had some idea of what should happen).

I cannot thank these people who were involved in my care; Dr Cliff in ED, all the nurses in ED (too many names to remember sorry), the PCA staff (who had to clean up my vomit - so sorry!). Then the amazing staff on the surgical ward from the very dedicated, caring Drs such as Dr Heidi and specialist Dr Sebastian (who were both so informative and each have such a lovely bedside manner & took the time to explain things to my family so they felt involved & looked after also!). There are others who I cannot remember names of - apologies!  

Nurse Megan in the surgical ward was so lovely, efficient & thorough also. Please thank all the team in the hospital who had anything to do with my care as honestly cannot fault any of it and during a very difficult time for myself and my family. I felt very relieved to be in such good hands.

The ICU staff were also brilliant - please pass on my special thanks to them all!  I believe you all deserve a pay rise for the amazing jobs that the whole team do.

I am a very happy patient and am now doing very well in my recovery from major surgery and progressing with my chemotherapy regime currently. I know that this could have been a very different outcome if it was not for the fact that I was simply so well looked after by the superb team at your hospital.

Please make sure these people get the accolades they deserve as they need to know the difference they made to me and how grateful I am. 

With the very best regards 

Very grateful patient, 

Australind resident 

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Responses

Response from Glen Matters, Operations Manager Bunbury Hospital, WACHS South West 4 years ago
Glen Matters
Operations Manager Bunbury Hospital,
WACHS South West
Submitted on 6/03/2020 at 11:36 AM
Published on Care Opinion at 11:44 AM


picture of Glen Matters

Dear Superb care received,

Thank you very much for the wonderful feedback, the staff will be very grateful for it. I have passed the post onto the managers of the areas and they will make sure a copy of the story goes to all the staff.

I will also ask that the managers have your post read out at their next respective team meetings.

I was really pleased to hear that the care and the communication across the whole site was of a high standard. The communication to the patient and carers is such a vital aspect of care and I really want to thank you for acknowledging this.

It is great to hear that you are recovering well from your surgery and the rest of your journey is progressing well, we all do wish you the best for the future.

Thanks again for taking the time to post such positive feedback.

Regards

Glen Matters

Operations Manager Bunbury Hospital

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