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"Marvellous care"

About: Sydney / Sydney Eye Hospital

(as the patient),

I had a bilateral right and left eye laser cryotherapy/cryopexy where they freeze the eye at the Sydney Eye Hospital. 

I had a pretty good experience - they did the job, though I'll see in a month or so at my follow up appointment how successfully it all went :) 

I have told all the girls that have been looking after me that they all have to apply for a transfer to another hospital – the one I am used to :) They were marvellous. They explain things. The nurses have looked after me so well - I think the nurses are angels.

Actually, one thing I am not overly impressed with is that I haven’t seen the doctor that did the job though I have seen a couple of the offsiders. They were nice but I didn't get to see the specialist for a few weeks. 

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Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 4 years ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 9/03/2020 at 2:31 PM
Published on Care Opinion at 3:08 PM


picture of Alan Porritt

Dear scutumfg78,

Thank you for taking the time to share your recent positive experience after your eye surgery. I'd also like to thank you for recognising the nursing & medical staff who cared for you. It will give me great pleasure to share your feedback with them and their managers so they see first hand the impact they had on your experience. It's clear the nurses have displayed exceptional care and in the 2020 Year of the Nurse and Midwife, we celebrate our wonderful nursing staff. Your feedback is valuable in helping us know what matters to our patients and with this in mind, I will make sure the Medical team are notified of your comments around not being visited by the senior surgeon involved in your care.

Wishing you the very best of health.

Regards

Alan

Director of Nursing and Support Services

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