"Poor care of the elderly in hospital"

My parent has been in the system first at another hospital, now at Maroondah since the start of this year. I feel they have improved little by little, but lately, I feel there have been 2 incidents which have made my parent feel unsafe and scared. This has happened with night staff after 10pm, being rude, abrupt and disrespectful, talking to my parent in a tone of voice that I feel is nasty and wrong. Not only to them but also I believe to their bedmate and now friend, who has supported and backed my parent's concerns, feelings and also feeling unsafe to close their eyes to sleep. I feel this is abhorrent behaviour, showing complete disrespect to those that are vulnerable and frail.

I talked to the senior clinician who said they would look into it, the reaction this last time was to move the bedmate who I felt supported my parent in nasty times, holding their hand at night time after these instances, singing to my parent until they fell asleep, into another ward with another person, leaving my parent more insecure by themselves. These two individuals were in tears that night, they had comforted and helped each other through times of need, buzz when nurses don't come in time, they looked after each other.

How can patients get better if they are scared to sleep at night time? I believe this has made them unstable on their feet for physio the next day. Now I had spoken to the ward doctor recently, then the nurse manager the next day and at no time did either express their desire to move my parent's bedmate for any reason. It's only been after this episode and complaint by my parent of mistreatment recently, that the reaction is to move their support out of the room because I feel they see, hear and backs my parent up. I believe some excuses were made for this move but the principle of the matter is in my opinion, you don't go to hospital to be mistreated and spoken to in a way that makes you feel so uncomfortable, you are scared to close your eyes to sleep at night time.

My parent does not know I am writing this, nor do I want this to be taken out on my parent in care. I am happy to talk and to be contacted to discuss this further to hear of the outcomes set in place so this does not happen to other patients. For my parent to be told to get up out of bed by themselves, which I believe they can't, because of multiple strokes, for them to be snarled at when they really want to go the toilet again, you only went a little while ago, in a tone that they felt uncomfortable with and threatened by..is, in my opinion, plain wrong.