"Great care at Sale Hospital"

About: Sale Hospital / Emergency Department Sale Hospital / Surgical Services/Ward

(as the patient),

I came home from work with severe stomach pain and my partner called an ambulance. I was then transported to the Sale ED for treatment. After going through the process of the standard questions and tests I was sent for a CT Scan and the results from came back that I had appendicitis and I would have to be admitted to the surgical ward. After waiting for about an hour for a bed to become available I was sent to the ward. The next morning my appendix was removed. I spent 2 nights in the surgical ward after my operation.

I just want to say that the staff in the ED and on the surgical ward are just amazing. It seemed nothing was too much trouble. While on the ward there were a couple of, I believe, trying patients but the staff were always professional and friendly in my opinion. I have been to Sale Hospital a couple of times and have found the staff great here. Thank you to the doctors and nurses I dealt with.

Responses

Response from Gary McMillan, Nurse Unit Manager, Sugical Ward, Central Gippsland Health 5 months ago
Gary McMillan
Nurse Unit Manager, Sugical Ward,
Central Gippsland Health
Submitted on 11/03/2020 at 10:45
Published on Care Opinion at 10:54


Hello fornaxkg36

On behalf of the Surgical Ward, I would like to thank you for the time you took to recognise the quality care we strive to continually provide throughout the hospital.

We hope your recovery is going well. I will pass on your comments to the Surgical team.

Warmest regards

Gary McMillan

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Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 5 months ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 11/03/2020 at 13:10
Published on Care Opinion at 15:33


picture of Mandy Pusmucans

Dear fornaxkg36,

Thank you so much for taking the time to share your story. This has been shared with the staff in both the Surgical Ward and the Emergency Department.

We aim to deliver care and services that have the person at the centre of their care and it appears this has been your experience. We continue to focus on this and are commencing a major improvement program titled “person centred care” which involves staff training as well as learning from the patients and clients who need our services.

Again, thank you for taking the time to share your story and I wish you all the very best in your recovery.

Kind regards

Mandy

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Response from Tom Breakspear, Nurse Unit Manager, Emergency Department, Central Gippsland Health 5 months ago
Tom Breakspear
Nurse Unit Manager, Emergency Department,
Central Gippsland Health
Submitted on 11/03/2020 at 15:16
Published on Care Opinion at 15:34


picture of Tom Breakspear

Dear fornaxkg36,

Thank you very much for your sharing with us your positive feedback.

Our team in the Emergency Department always strive to provide professional and friendly care, we are happy to hear that this was your experience.

We wish you all the best with your recovery,

Tom

Nurse Unit Manager - Emergency Department

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