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My maternity experience at Sale Hospital

Posted By snowqw83

"My maternity experience at Sale Hospital"

About: Sale Hospital / Women's and Children's

(as the patient),

It always baffles me that you never hear feedback about places (especially hospitals) unless it's negative... So, I'd love to take a moment to express my satisfaction with the Central Gippsland Health Service (Sale Hospital).

I have recently been discharged, following the birth of my second baby. My first child was born at another hospital. Everything from the birthing, to the fantastic management of a potential haemorrhage (previous significant PPH), the doctors, midwives, cleaners, all staff, food, everything, was great in my opinion. 

I felt incredibly 'heard' throughout the whole experience; I loved how breastfeeding was encouraged, and I never felt like I was being told what to do with my baby or had any ideas pushed on me. It was a very private experience with little interference (but great assistance when I needed it), often they were able to see when I needed support.

And last, but perhaps most importantly, they let me stay until I was ready to go home. So thank you 💜

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Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 4 years ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health

Submitted on 16/03/2020 at 6:07 PM
Published on Care Opinion on 17/03/2020 at 9:46 AM

picture of Mandy Pusmucans

Dear snowqw83,

Thank you so much for taking the time to share your story. Your kind words have been shared with the various departments that you have highlighted.

A visit to Hospital can be an anxious time, and our aim is to deliver care and services that have you at the centre of your care. I am very pleased that this has been your experience; that the team has listened to you; and that you have felt “heard” through your stay.

We continue to focus on this and are commencing a major improvement program titled “person-centred care” which involves staff training as well as learning from the patients and clients who need our services.

I wish you and your family all the very best with your new little one.

Kind regards

Mandy

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Response from Kim Costin, Nurse Unit Manager, Womens and Childrens, Central Gippsland Health 4 years ago
Kim Costin
Nurse Unit Manager, Womens and Childrens,
Central Gippsland Health

Submitted on 23/03/2020 at 5:37 PM
Published on Care Opinion at 5:45 PM

Dear snowqw83,

My name is Kim and I am the Nurse Unit Manager of the Women's and Children's Unit. Thank you for taking the time to provide your feedback.

It is certainly pleasing to learn of your positive birth experience and that you felt you were heard.

The staff at Central Gippsland Health strive to provide high-quality person-centred care, ensuring that we meet the needs of our clients and their families.

Your story provides insight into what we are doing well and I will take great pleasure in sharing your experience with our team.

I wish you all the best with your new little one and hope you are settling in well at home.

Yours sincerely

Kim Costin

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