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Care Opinion

Incompetence Part 2

Posted By pelicanzb33

"Incompetence Part 2"

About: Sir Charles Gairdner Hospital

(as a relative),

Follow up to my 'Incompetence’ story.

We arrived back in Perth for surgery; the same surgery that was cancelled the previous week, after they explained they could not go ahead as it required a general anaesthetic, as they need to ‘dig deeper’ and it was too risky to use a local. 

The day of the surgery, they did a local anaesthetic, after telling us they couldn’t! In my opinion, there is no reason why they could not have done the surgery the previous week then! I feel this contradicted every reason they gave us!

I am beyond annoyed at the level of arrogance and disregard I believe they show to country patients. Everyone keeps saying sorry, you have been through a lot, etc. but I feel nothing ever changes. Again, this is just the latest in a series of neglectful treatment by certain members of this hospital.

Again, in my opinion, the only positive side was the Short Stay nurses who were wonderful and the surgery team (different to the previous week) who did the procedure.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 31/03/2020 at 5:32 PM
Published on Care Opinion at 5:33 PM

picture of Janet Zagari

Dear pelicanzb33,

Thank you for taking the time to tell us about your most recent experience while attending Sir Charles Gairdner Hospital. I can understand your frustration at being given contradictory information on separate occasions of care. Your feedback is important to us so that we can continue to improve how we communicate with patients about their treatment.

Once again, I wish to extend my sincere apologies for your experience of our service.

Please contact the Consumer Liaison Service at SCGH on 6457 2867 so that we can investigate your concerns further and respond in a way that you find helpful.

Kind regards

Janet Zagari

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