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High standard of support and care during COVID-19

Posted By mayyg79

"High standard of support and care during COVID-19"

About: Crowley Care Services

(as a relative),

My elderly mum had her birthday yesterday. We couldn't celebrate with her as her nursing home is in lockdown. And also, the QLD/NSW border is closed! She is in NSW and I am in QLD.

The staff organised a Skype call so we could talk to her as she is confined to bed at the moment due to some health issues. They had also baked a cake for her.

For her birthday we bought mum a home speaker so she can listen to music just by speaking to it. The IT staff from the nursing home installed it, put the app on mum's phone and showed her how to use it. They really went out of their way to make it happen in time for her birthday.

Even though we can't visit, I know mum is being well looked after. Our family really appreciates the high standard of care she receives - during COVID and ongoing.

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Responses

Response from Care Opinion 3 years ago
Care Opinion

Submitted on 14/05/2020 at 10:16 AM
Published on Care Opinion at 10:16 AM

This response is published on behalf of Crowley Care Services.

Thank you for your lovely feedback! At Crowley Care, our families have embraced the new ways they can connect as we keep our residents as safe as possible at this time. For families, we created a dedicated Communications Team who set up Skype sessions for residents to help them manage all the technology, including sharing photos and videos.

What’s surprising, is how technology has enabled so many joyous connections. When visitor restrictions are eased we think many of these technologies will remain in place as great ways for families to more regularly stay in touch with their loved ones. We have learnt that even in difficult times great things occur that have the capacity to change our future.

Michael Penhey,

CEO

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