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"Constant Pain"

About: Sir Charles Gairdner Hospital / Neurosurgical Unit

(as the patient),

I had the worst experience of my life when I was transferred from my local Emergency Department to a Ward at Sir Charles Gairdner. I was in horrific pain upon arrival as I believe the ambulance did not have adequate medicine to manage my pain.

Upon arriving at the ward, I was given some tablets which seemed to do absolutely nothing. I spent the best part of an hour or two in pain until the doctor finally came in and insisted I be given something stronger. I was then given morphine which again did nothing. By the time I was taken for emergency surgery I was begging them to put me under, to finally get some relief from the pain. 

I was told because I was in the ward, they were unable to treat me with the same pain relief I was previously getting in Emergency. If the staff were unable to treat my pain in the ward, I never should have been moved there in my opinion. 

Now I am terrified every single day of my disc rupturing again and I will have to endure the traumatising pain all over again. 

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 12/05/2020 at 11:21 AM
Published on Care Opinion at 11:28 AM


picture of Janet Zagari

Dear Painn,

Thank you for taking the time to share your concerns regarding your recent experience with Sir Charles Gairdner Hospital (SCGH). I was very sorry to read about the pain that you experienced during your transfer to SCGH and whist you were waiting for surgery. It was concerning to hear that the pain relief that you were given did not work and that you have been so very distressed over the experience.

It is considered the safest option to be admitted to the ward rather than be kept for prolonged periods within an Emergency Department, as this generally leads to better outcomes for the patient, I am sorry that this was not your experience.

If you would like us to investigate further I would encourage you to contact the Consumer Liaison Service at SCGH on 6457 2867 to enable us to assist you further.

Once again, my sincere apologies for your experience of our services.

Kind regards,

Janet Zagari

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