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"Day Surgery Bentley Health Campus"

About: Bentley Hospital

(as the patient),

I had a procedure recently at Bentley Health Campus (BHC).  

I would like to compliment the staff; from the pre-admission Nurse who called me with the details of my procedure on days before my procedure, at the time specified - so no waiting around for the call (I'm sorry to say I didn't catch her name - but she was charming); to the Nursing staff on the ward, RN Mary and RN Naomi, who were efficient and took the time to answer my questions and took great care of me (and the others on the ward) before and after the procedure; and finally, to Dr So and Dr Adrian who visited me before the procedure and again, were happy to answer questions.  

The whole process was done so proficiently in my opinion. Including the RN calling my partner so they would be there to collect me promptly, and finally being escorted out to the car to ensure I was safely on my way.  

Thank you to all of you.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 11/05/2020 at 12:08 PM
Published on Care Opinion at 12:12 PM


picture of Lesley Bennett

Dear Happy public hospital patient,

Thank you for taking the time to share your experience. I am delighted to hear the staff took great care of you and kept you well informed by answering all your questions. It was lovely to hear you felt well cared for with staff ensuring you were sent safely on your way home.

I have passed on your thanks to all the staff involved in your care.

I hope you have recovered well.

Best Wishes

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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