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Care Opinion

Visiting with the intent of placing a person in care

Posted By scorecardce95

"Visiting with the intent of placing a person in care"

About: Gill Waminda Aged Care Plus Centre

(as a carer),

I arrived on time for my appointment but was kept waiting for almost 20 minutes!

My tour was comprehensive but the room I was shown that was likely to become the one for my loved one, in my opinion, was sparse, unwelcoming and just clinical.

When I asked about furnishings such as a television and a comfortable chair, I was told I would have to provide them at my expense. There was no air conditioning and just a radiator for warmth, meaning in the Summer the room, I believe, would be rather uncomfortable and hot and in the winter as there are no individual controls for the radiator, possibly the same - hot and uncomfortable.

I came away feeling that I may as well place my loved one into a hospital ward as, in my opinion, that is exactly as the place felt and smelt.

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Responses

Response from Heidi Harrington-Johnson, Communications Manager, The Salvation Army Aged Care 3 years ago
Heidi Harrington-Johnson
Communications Manager,
The Salvation Army Aged Care

Submitted on 8/05/2020 at 7:02 PM
Published on Care Opinion on 11/05/2020 at 8:54 AM

We are committed to providing high-quality care and services that meet our resident's needs and personal preferences and we apologise that you were kept waiting.

So that we can improve our care and services, we shared your feedback with the Care Manager at the Centre, and we received some feedback. As some of our rooms have been refurbished recently, not all of the furnishings have been put in place yet. We welcome residents and their families bringing in mementos and personal items with them should they like to. We also pride ourselves in keeping our facilities at the highest level of cleanliness which is paramount in the current climate.

We are pleased that your tour was comprehensive. Thank you for your feedback and for your interest in The Salvation Army.

Kind regards,

Heidi

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Response from Richard de Haast, National Director, The Salvation Army Aged Care 3 years ago
Richard de Haast
National Director,
The Salvation Army Aged Care

Submitted on 12/05/2020 at 8:29 AM
Published on Care Opinion at 9:01 AM

Thank You for your feedback and for taking the time to provide it to us. I am disappointed that you felt the rooms were too clinical and on an investigation, I see that it was a matter of timing with respect to refurbishing a number of rooms.

I am pleased that you believe the tour was comprehensive and I hope that we had the opportunity to welcome your loved one into the Gill Waminda community. It is a warm and welcoming community where I have no doubt that they will feel valued and cared for by the team and their new neighbours.

Thank you again for your feedback.

Richard de Haast
National Director, The Salvation Army Aged Care

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