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Duty of Care

Posted By Remote Patient

"Duty of Care"

About: Royal Perth Hospital / Intensive Care Unit

(as a relative),

My sibling was flown to Royal Perth Hospital (RPH) by the Royal Flying Doctor Service (RFDS) and now in critical condition.

Communication via phone was stressful and frustrating, resulting in my elderly parent being too distraught and depressed, this, in turn, left me angry, frustrated and feeling useless in supporting my sibling in ICU and my parent at home.

I had spoken to staff who stated my sibling's mood and behaviour as a patient. When I offered advice to assist staff, I believe it was ignored. Both my sibling and I had informed and requested on occasions for an orderly to bring my sibling for 10 mins outdoor air... I believe this was never done.

My sibling was, I believe, basically ignored. They had even asked the staff why they were being ignored. Their mental, emotional and psychological wellbeing was disregarded, in my opinion; I believe resulting in my sibling's physical deterioration now.

Not impressed. 

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 22/05/2020 at 2:41 PM
Published on Care Opinion at 2:46 PM

picture of Lesley Bennett

Dear Remote Patient,

Thank you for taking the time to share your family’s experience with Royal Perth Hospital (RPH).

I am truly sorry to hear you and your parent found the communication from RPH to be poor. I was disappointed to read that you believe your siblings mental, emotional and psychological wellbeing was disregarded by staff. This does not meet the standard of care we expect to deliver. Please accept my apology that we added to your frustration and stress at an already difficult time.

If you would like to discuss your concerns further or still need help for your sibling I would encourage you to contact our Consumer Engagement Unit on phone (08) 9224 1637, 8 am to 4 pm or email RPBG.feedback@health.wa.gov.au.

I hope we are able to be of assistance in resolving your concerns and hope to hear from you.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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