"A sonography appointment"

I had a sonography appointment booked, I had waited 3 weeks for this appointment. Upon attending the appointment I was told by the receptionist that it had been cancelled and rescheduled for the following week, I had not been notified of the change.

My issue is that with COVID restrictions in place, it was not easy for me to arrange childcare for my 1-year-old, arrange for my spouse to reschedule work meetings and for me to line everything up to attend, only to be told that it had been rescheduled. Not to mention the discomfort of having a full bladder for the scan.

The receptionist advised me that I had been sent a letter in the mail, to this date I have still not received the letter. I struggle to see how the procedure does not allow for calling the patient. I am aware that I could have called in the days leading up to the appointment to confirm, I didn't, so perhaps I am partly to blame. But, it was highly inconvenient not to receive a call or an email notifying me of a change in date.

The receptionist on the day was hostile and unhelpful, in my opinion, explaining that they had been on leave and had returned to chaos. Honestly, I was less than impressed.