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Care Opinion

Poor service delivery

Posted By Catzy

"Poor service delivery"

About: Geraldton Hospital

(as a service user),

I needed an appointment for an injection under ultrasound in my shoulder but was told it could not be done because the Nurse was on leave!

Does a Regional Hospital’s Radiology Department depend on only one Nurse? In my opinion, is it fair to have people suffer pain and discomfort just because a Nurse is on leave? Can a Radiologist not set up their own sterile field and give an injection without a Nurse present?

I will take this as far as I can - up the management chain. In my opinion, this is poor management and unacceptable poor patient support and care.

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Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest 3 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest

Submitted on 18/06/2020 at 10:22 AM
Published on Care Opinion at 10:50 AM

picture of Liz Kelly

Dear catzy,

I was concerned to hear about the difficulties you experienced booking your appointment and sincerely apologise for the stress this caused you.

We would really like the opportunity to explore the concerns that you have raised and assist with ensuring you have an appointment for your procedure.

So that we can do this, we would greatly appreciate it if you could contact Derek Fraser who is the Operations Manager Geraldton Hospital on 9956 2369 or at derek.fraser@health.wa.gov.au. Please also feel free to contact me, Liz Kelly, on 9956 8724 or at liz.kelly@health.wa.gov.au.

WACHS Midwest is sincere about listening to our patients' feedback and is committed to learning from your experience. We welcome your call and you can maintain your anonymity if you wish.

Regards,

Liz Kelly

A/Coordinator Executive Services

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