"Staff member's attitude"

About: Harvey Hospital / Palliative Care

(as a relative),

My family and I went to visit my grandparent in Harvey Hospital. They were in palliative care and the nurse who greeted us was, in my opinion, particularly rude.

We said good morning and their response was, what are we here for, in what I felt was a rude tone. In my opinion, they showed no sensitivity towards our situation, it seemed they talked to us as if we were mentally challenged. We understand that staff may be overworked and busy, but a friendly tone and greeting goes a long way.

Given the COVID situation, we understand rules are in place to keep us safe, however, it seemed the nurse explained them to us as if we had done something wrong. Annoyed and apathetic was their tone towards us in my opinion.

I should note that the other nurses were very kind and comforting. It is disappointing that I believe one ill-mannered nurse can taint the reputation of other friendly nurses. Hoping our situation will help staff members be more courteous and sensitive towards their approach to greeting family members. 

Responses

Response from Lucy Murphy, A/District Manager, Wellington, WACHS - South West last week
Lucy Murphy
A/District Manager, Wellington,
WACHS - South West
Submitted on 26/06/2020 at 18:01
Published on Care Opinion on 29/06/2020 at 08:58


Dear scorpiusfm86,

Thank you for providing feedback on your experience at Harvey Hospital. May I offer a very sincere apology to you and your family that you have been spoken to in this manner. It is not what I expect from any staff member and I would like the opportunity to discuss this incident with you.

My mobile number is 0438 104 845 and I am happy to take a call at any time. I will be speaking to the site Clinical Nurse Manager today to further investigate.

Again I would like to sincerely apologise that you have been spoken to in this way.

Kind regards,

Lucy Murphy

A/District Manager Harvey Hospital.

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