"My time in rehab ward"

About: Prince of Wales Hospital / PB1W - General Rehabilitation Unit

(as the patient),

I believe there are restrictions of space in the ward compared to the usual rehab ward of P1W.

I am sharing with 3 other people and we have found that in the morning the restrictions of space seems to take up more time for the staff to prepare you for showering.

There are only 2 showers so we need to wait extra time and I believe that delays our appointments with OT and physio classes. I believe I received less rehab therapies daily as a result of this compared to when rehab was on P1W. I believe this is due to less nursing staff available than when I was on P1W as well as the physical ward environment.

This occurs more so in the afternoons and at night when there are often only 2 staff on the ward. Sometimes because of these restrictions, I feel there is less time to do the actual physical rehab work and I believe that due to all the above my stay in hospital is prolonged. I hope my feedback will help to improve these setbacks. P. S. without prejudice.

Responses

Response from Natalie Maier, Co -Director, Nursing & Operations, Program of Neurosciences, Cancer Services & Rehabilitation,, NCSR, Prince of Wales Hospital 2 weeks ago
Natalie Maier
Co -Director, Nursing & Operations, Program of Neurosciences, Cancer Services & Rehabilitation,, NCSR,
Prince of Wales Hospital

Senior Manager

Submitted on 24/07/2020 at 16:19
Published on Care Opinion on 27/07/2020 at 08:38


Dear firegb35,

Thank you for taking the time to provide us with some feedback about your experience in the rehabilitation ward. We have had to temporarily move the unit to its current location in response to the Covid-19 pandemic. We are aware that the current location of our rehab unit is not ideal and the staff are currently working on solutions to better our patient’s experience under this unusual pandemic. The hospital will review the location at the end of winter, with the plan to bring the service back to its ideal location on level 1.

I am sorry that in this instance we have not provided the high standard of service that our staff pride themselves in and again, thank you for valuable feedback.

Kind regards,

Natalie

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