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"Poor overnight care"

About: Box Hill Hospital / Emergency Department

(as the patient),

I was admitted to Box Hill Hospital a few weeks ago, by ambulance with a cardiac issue, via emergency & then transferred to the Short Term Overnight Stay section.

At early hours the next morning, I disconnected the cardiac monitoring equipment & went to the toilet. I requested assistance to find the light switch to reconnect the cardiac monitoring equipment. Having completed the reconnection the Box Hill medical care person said I could leave. I rejected this saying I still wanted to sleep. They said the room was needed. No other patients were visible. I said I would like another hour. They said it will take time to make the room ready. I requested 15 minutes to wake up.

10 minutes later I started to get ready. I went to the door & asked if I or a Box Hill medical care person would remove the cardiac sensor points stuck on my body. They said, you can do it.

I then put my shirtsleeve on which caught the cannula. I went to the door again & asked who would remove the cannula. They said, Oh. We will. 

Poor care compared to the initial care received in my opinion. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 2/07/2020 at 5:40 PM
Published on Care Opinion on 3/07/2020 at 9:22 AM


picture of David Plunkett

Dear Voice,

Thank you so much for taking the time to share these comments regarding your experience when attending Eastern Health's Box Hill Hospital. I'm sorry your experience was not a positive one and you were left feeling this way.

Your experience is not what I or the leadership team would expect would happen, so I would like to share your experience with the team so they can use this as a learning opportunity for all staff working in the area.

Communication is so important and I'm sorry we havent got it right here. We have been doing a lot of improvements on this topic, but it is clear from your experience we have more to do.

I trust whatever brought you to the hospital has resolved and you are back to your normal health and daily activities.

Thank you again.

Kind regards,

David

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