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"Outstanding care by all staff."

About: Northampton Health Service (Aged Care) Northampton Hospital

(as a relative),

My very elderly parent, who resides at Northampton Brookview Aged Care, was admitted to the Northampton Health Campus very ill during the night recently. When I saw my parent in the morning so very ill, I can honestly say that at that point in time I thought we were very close to losing them. Well, with the amazing care of the nursing manager, the nursing staff at Northampton Hospital & Brookview Aged Care and the tele-link medical consultants, over the following week I am overjoyed to say that my parent is now fully recovered and in very good health. I believe every staff member made a point of popping in to check on them every time they walked passed their room, a quick chat to them (if they were awake) and to give my parent their love & support during their time of need.

I would like to take this opportunity to thank each & every one of the staff of Northampton Health & Brookview for the absolute outstanding care & love that you gave to my parent. You really are all such beautiful, kind, supportive and caring people. Thank you. ❤️

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Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest 2 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest
Submitted on 7/07/2020 at 3:30 PM
Published on Care Opinion on 8/07/2020 at 9:01 AM

picture of Liz Kelly

Dear omegajp79,

Thank you for taking the time to share your kind words on Care Opinion about the staff at the Northampton Hospital, Brookview and the Emergency Telehealth Service (ETS). It was a pleasure to read about the great care, love and support your parent was shown whilst unwell.

I will be proud to pass on your compliment to the team at Northampton and the ETS who work hard to ensure our health consumers are treated with respect and compassion. Compliments like this remind us that providing healthcare and caring for people whilst they age is more than treating ill health, it’s about providing a high quality, warm and caring environment that values the person and supports their health and wellbeing.

It is wonderful to hear that your parent has recovered and I wish you and your family all the best.

Kind regards,

Liz Kelly

A/Coordinator Executive Services

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