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"Bad treatment"

About: Cowes Phillip Island Health Hub

(as the patient),

1st incident: I attended the Cowes 24/7 clinic with a sore tooth and the left side of my face was like a balloon from my eye to my neck. I was advised to take Panadol and go home.

Less then 12 hours later I was in the Emergency Department at the hospital getting transported for emergency surgery. I had 22 teeth removed as I had 3 abscesses down my jawline which the surgeon described as very dangerous.

2nd incident: I had arrived home after back surgery and the dressing had slightly removed itself by sticking to my t-shirt. The dressing was put on by a nurse so it was not the original surgical dressing. The nurse and doctor at the hub refused to re-apply my dressing or offer any alternatives.

I understand some doctors may not like removing dressing after surgical procedures but as I had explained, my surgery was a week before and the surgical dressing had been removed.

I have had numerous falls, continuous extreme pain but I refuse to go to the hub. I’m sure they are very useful in regards to minor incidents but anything you think may be moderate to major, in my opinion, do not waste your time. I feel staff can be rude when you question them or the doctor. I may have expected too much but I felt even some advice would have helped.

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Responses

Response from Jan Child, CEO, Bass Coast Health 3 years ago
Jan Child
CEO,
Bass Coast Health
Submitted on 9/07/2020 at 12:03 PM
Published on Care Opinion at 12:52 PM


picture of Jan Child

Dear Dissappointed20,

I am very sorry that you had this experience.

It would help me if we could get your name and your date of birth so that we can review your experience and your file and speak to the staff involved. I would be extremely grateful if you could ring me on 0472 846355 with this information.

Thank you for taking the time to provide this feedback.

Kind regards,

Jan

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