"ERCP at Royal Perth Hospital"

About: Royal Perth Hospital / Stomach, Bowel and Liver Care (Gastroenterology and Hepatology)

(as a service user),

I have had three stents implanted into my bile duct since early this year and am due for my fourth soon. In each case where I have arrived at the Gastro Ward in the early hours of the morning, I have been impressed with the respect and care I have been provided in preparation and then recovery from this tricky procedure. I have also been comforted by the fact that, as a teaching hospital, there are many consultative processes in place to discuss my condition and this has been communicated to me in a timely fashion. I have also been treated really well on the extended-stay ward, where I have been located post-procedure due to my reaction to the ERCP. 

I have praise for the nursing staff and patience on Ward 8A as I believe they work under really trying conditions with a variety of patients. It may be that I am a regular patient and am now in "a relationship" with RPH to manage my diagnosed condition, but I have been comforted by the care and attention I have received from the public health system as displayed by RPH staff. 

Responses

Response from Lesley Bennett, Executive Director, Royal Perth Bentley Group 3 weeks ago
Lesley Bennett
Executive Director,
Royal Perth Bentley Group
Submitted on 16/07/2020 at 11:54
Published on Care Opinion at 14:14


picture of Lesley Bennett

Dear vile bile

Thank you for your kind words about the care and respect received from staff at Royal Perth Hospital. I am sorry to hear you have been having such a difficult time which has necessitated ongoing treatment and recurring visits. It is however very pleasing to hear that your journey has been made a little easier by quality clinical collaboration and timely communication during your treatments.

Praise for the nursing staff on Ward 8A and the Gastro ward is well deserved, and I have ensured your thanks have been passed on to the staff involved; who I have no doubt will continue to provide comfort and excellent care. I wish you well for your upcoming procedure and for a speedy recovery.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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