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Emergency ward care

Posted By encryptionst78

"Emergency ward care"

About: St George Hospital / Emergency Department

(as a service user),

Recently I was treated by Dr Edward who changed the extremely maddeningly uncomfortable fibreglass cast on my arm to a heaven-on-earth splint. 

I sat in a coffee shop across the road for an hour having tea and breakfast as instructed so as to keep my arm still for the plaster to dry well  Still only using other arm and hand for today.  

 I am extremely grateful and happy.

The ongoing care I have received at St George Hospital as of the last few weeks from Nurse Claire,  Dr Mel,  Nurse Practitioner Patsy, Dr. Andrew and now Dr Ed as well as his assistant Dr to be have been professional, patient, courteous and also most thorough.

I thank you all most profusely.

Kindest regards


Waiting Time

Waiting time


Reception

Reception


Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Seeing the whole me

Seeing the whole me


Treatment

Treatment


Being listened to

Being listened to


Explanations

Explanations


Involved in decisions

Involved in decisions


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Future plans


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Responses

Response from Paul Darcy, General Manager, St George Hospital 3 years ago
Paul Darcy
General Manager,
St George Hospital

General Manager of St George Hospital

Submitted on 14/07/2020 at 8:09 AM
Published on Care Opinion at 10:17 AM

Dear encryptionist78,

Thank you for taking the time to write to us to share your experience in our Emergency Department.

I was very touched to read how grateful and happy you are of the wonderful care you received. I was also very pleased to read that you now have a “heaven-on-earth splint”.

We greatly value your feedback and it will give me great pleasure to pass this on to the staff that you have mentioned. We are very fortunate to have such professional, patient and courteous staff working here at St George Hospital.

I wish you well with your recovery.

Yours sincerely,

Paul Darcy

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