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"Palliative Care in Aged Care"

About: Linsell Lodge Aged Care Facility

(as a relative),

My grandfather has been cared for by the staff at Linsell Lodge for over 5 years. During this time there were good times and hard times due to his dementia and Parkinsons.

Throughout the years, staff were always kind and showed compassion and empathy. Whenever we visited we could see staff had made an effort and all his needs were being met.

Slowly, the dementia progressed and he began to eat and drink less. He was treated for a chest infection recently but due to his ongoing poor oral intake, a decision was made to provide palliative care and make him comfortable.

I am a nurse and was so incredibly grateful for the palliative care provided to my grandfather in his last days. Staff were outstanding. From the palliative care plan, pain relief, mouth care and pressure area care and support to our family, we could not have asked for more.

Thank you all for the years of care but especially for the last days where my grandfather was treated with kindness and dignity by people who cared.  

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Responses

Response from Communications Manager, The Salvation Army Aged Care 3 years ago
Submitted on 21/07/2020 at 5:05 PM
Published on Care Opinion on 22/07/2020 at 8:45 AM


Hi velagj34,

Thank you for sharing your feedback with us in response to the care that your grandfather received at Linsell Lodge. We appreciate you taking the time to let us know that he was well cared for during the 5 years that he was a resident with us. We are also heartened to hear that you are grateful for the palliative care that he received in his last days. We take great pride in providing excellent care to all of our residents and especially those who are palliating so thank you for letting us know that the staff were outstanding in this regard. We are sorry for your loss and we thank you entrusting us with your grandfather’s care.

Kind regards,

Heidi

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