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"My colonoscopy"

About: Kerang Hospital / Theatre

(as the patient),

From the moment l knew l had to have this procedure, l was made to feel comfortable and at ease; from the initial interview with the nurse at Kerang District Health to the anaesthetist who went through everything l needed to know, to the day of the procedure.

When l arrived, l was met by a friendly nurse who explained once again what was going to happen and given privacy and made to feel very comfortable. l was taken to the room just outside the theatre and had the needle port put in place, then taken into theatre, l did not feel for one moment anxious, the next thing l know l am awake, the nurse is by my side, and welcomed me back, l was asked if l was comfortable, which l was if l wanted to roll onto my back, l didn't.

After a few minutes, l was wheeled back to my room/area, monitored and given a cuppa and sandwiches, after a period of time l was checked out once again and told l could get dressed while they called my daughter to come to pick me up.

l cannot fault any of the staff, or procedures that were performed on/to me, they made an embarrassing procedure feel like a walk in the park.

THANK YOU, THEATRE STAFF OF KERANG DISTRICT HEALTH.  

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Responses

Response from Margaret Christian, NUM Theatre department, Clinical Services, Kerang District Health 3 years ago
Margaret Christian
NUM Theatre department, Clinical Services,
Kerang District Health
Submitted on 12/08/2020 at 2:35 PM
Published on Care Opinion on 13/08/2020 at 8:50 AM


picture of Margaret Christian

Dear decemberjt53,

Thank you so much for your lovely feedback about your recent procedure at Kerang District Health. It is good to know you had such a good experience from the planning of your procedure through to discharge. It is so important not to feel anxious or feel embarrassment. My team work really hard to ensure that each patient experiences KDH values which are "care, accountability, respect and excellence". I will pass on all this great feedback to my staff, which they love to hear and encourages them in their work. Thank you again for taking the time to do this "Care Opinion".

Kind regards,

Margy

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Response from Kellie Byron-Gray, Chief Executive Officer, Kerang District Health 3 years ago
Kellie Byron-Gray
Chief Executive Officer,
Kerang District Health
Submitted on 12/08/2020 at 5:27 PM
Published on Care Opinion on 13/08/2020 at 8:50 AM


picture of Kellie Byron-Gray

Dear decemberjt53,

Thank you for your lovely feedback regarding your recent procedure in our theatre suite. We certainly have a wonderful team of professional staff! I am so glad that your experience was positive and that you took the time to express your thanks and gratitude to the team.

Best wishes to you,

Kellie

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Response from Robert Jarman, CEO, Kerang District Health 3 years ago
Robert Jarman
CEO,
Kerang District Health
Submitted on 13/08/2020 at 11:05 AM
Published on Care Opinion at 12:15 PM


picture of Robert Jarman

Dear decemberjt53,

Thank you for your feedback regarding your recent procedure in our operating theatre.

Our staff do a great job and your positive comments are well appreciated and received.

Regards,

Robert

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