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"Receiving treatment for burns"

About: Fiona Stanley Hospital / Burns Department & Ward 4B Narrogin Health Service / Emergency Department

(as the patient),

Recently I badly burnt my arm while cooking in the kitchen. I headed straight to my local emergency department as I knew that my arm was badly burnt. Within an hour of arriving, the doctor and nurses treating me in my local hospital (country WA) had contacted the burns unit at Fiona Stanley Hospital to consult about how to best treat my arm. Several hours later I was contacted by Fiona Stanley Hospital directly and was asked to come see them in their Burns Clinic as they could see my wounds were bad and would require more detailed treatment. 

Arriving at the Burns Clinic several days later (after still receiving treatment locally), the staff assessed my arm and knew that I would require several skin grafts and a treatment plan was made and surgery was booked.

Everything was handled efficiently and with nothing but care. The staff at the clinic from the nurses, doctors and OTs were amazing as were the nurses and doctors during Pre-Op. However, my biggest thanks goes to the amazing staff on of the Burns Wards. The doctors and OT's were great, professional and friendly. The food and cleaning services were excellent, but the stand out stars are the nurses. The nurses of the Burns Unit are amazing. They are professional while showing care. They were so knowledgeable when I asked question after question. They made what could have been a painful and stressful hospital visit, comfortable. They made sure I had everything I needed. They treated me with respect and even during long shifts, I was never made to feel like a chore or burden whenever I rang the call bell. Thank you. 

Thank you to all the people involved in my treatment, currently and ongoing. Thank you for making a painful experience bearable. Thank you for easing my worries and answering all of my silly questions. You do an amazing job. 

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 5 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 20/08/2020 at 17:39
Published on Care Opinion on 21/08/2020 at 09:50


picture of Neil Doverty

Dear pyxisfw88,

Thank you for the feedback regarding your recent experience with the Fiona Stanley Hospital Burns Service.

I was sorry to read of your burn injury, but I am glad you received excellent care at your local emergency department and were able to utilise the outstanding Telehealth service provided by the Burns team.

Our team of nursing, medical and allied health staff strive to provide world’s best burns care and it is gratifying to hear that your experience and your outcome were both positive.

I will pass your very kind comments on to everyone and thank them for their ongoing commitment to excellence. Thank you for taking the time to share your positive experience.

Kind regards,

Neil Doverty

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Response from Sara Pellant, A/Operations Manager Southern Wheatbelt, WA Country Health Service - Wheatbelt 4 months ago
Sara Pellant
A/Operations Manager Southern Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 24/08/2020 at 11:20
Published on Care Opinion at 11:31


Dear pyxisfw88,

Thank you for your feedback regarding the services that you received in our Emergency Department.

I was sorry to hear of your injury, but it was lovely to hear that you received prompt treatment and referral following your burn.

Our team at Narrogin Health Service is committed to providing high quality patient-centred care and it is great to hear that your experience was so positive.

Thank you for taking the time to provide the feedback which I will share with the ED staff. I hope that you continue to recover well from your burn and the skin graft surgery.

Best Wishes

Sara Pellant

A/Operations Manager Southern Wheatbelt

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