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Placement acceptance

Posted By Louhr77

"Placement acceptance"

About: Montrose Aged Care Plus Centre

(as a service user),

I have had a wonderful experience with placement of a patient that had been in hospital (that I work at) for 650 days prior to placement with this service. This patient has had 5 previous placements that failed and I believe, all had negative things to say about this individual. This facility was the first place in 5 years of working with this patient where I heard anyone say they are perfect. Throughout the discussion, Trudi continued to refer to the patient as "oh they are perfect for us, no problem, oh they sound perfect". It was joyful to hear this feedback and the patient's feedback once admitted was "it is very nice, it is very nice, it is very nice"

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Responses

Response from Communications Manager, The Salvation Army Aged Care 3 years ago
The Salvation Army Aged Care

Submitted on 26/08/2020 at 1:01 PM
Published on Care Opinion at 1:09 PM

Hi Louhr77,

Thank you for your feedback with regards to Montrose Aged Care Centre. We are so pleased to hear that the resident you looked after in hospital has settled into the Centre well.

At Montrose Aged Care Centre, and at all of our Centres, we pride ourselves in giving the highest standards of care to all of our residents. Trudi is an excellent Centre Manager with a wealth of experience and we will pass on your positive feedback to her.

Thank you again for taking the time to let us know about your experience with The Salvation Army Aged Care.

Kind regards,

Heidi

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