"Feeling thankful"

About: Box Hill Hospital / Emergency Department Box Hill Hospital / Neurology

(as a service user),

Last week I had a suspected TIA (transient ischemic attack) that resulted in an ambulance ride to Box Hill Hospital. I've never been in an ambulance or a public hospital before, so I don't have anything to compare them to. However, given the number of parties, processes and technology involved, I couldn't imagine a better-coordinated effort.  

From the ambulance paramedics to the specialist doctors and nurses that looked after me; each one pleasantly and efficiently performed their specific role and the handover from team to team was seamless. The facilities were excellent too - clean, modern and available without delay.  

I feel we in Australia are very lucky to have the health system and health professionals that we do.


Response from David Plunkett, Chief Executive, Eastern Health 2 weeks ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 14/09/2020 at 09:36
Published on Care Opinion at 09:58

picture of David Plunkett

Dear learningrb66,

Thank you so very much for taking the time to share your experience when attending Eastern Health's Box Hill Hospital. I was so pleased to read firstly that your experience was a positive one plus also that staff displayed the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility.

It was also pleasing to read that your care was seem-less not only within hospital plus also between Ambulance Victoria and the Eastern Health team.

It will give me great pleasure to share your experience with the Emergency and Neurology teams, as well as the cleaning and maintenance teams.

I trust you are well on the road to recovery and wish you the very best of health.

Kind regards,


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