"Excellent maternity experience at Osborne Park"

About: Osborne Park Hospital / Maternity care

(as the patient),

I gave birth to my first baby a few months ago at Osborne Park. I cannot commend the staff enough for their kindness, diligence and dedication to their practice.

The staff worked wonderfully with my obstetrician (Dr. Stuart at One For Women, for whom I am incredibly grateful) to arrange for me to deliver there, after my local hospital closed the maternity ward for COVID. 

When I went in to labour, the midwives, nurses and doctors were all a pleasure to speak with and provided clear information throughout the process. Although I intended to have minimal interventions, I ended up with an epidural (with the anaesthetist arriving amazingly fast), and a c-section. Every step of the way I felt informed and comfortable which helped immensely. 

The contact between the midwives and my OB was seamless in my opinion, and even in my unplanned c-section, the anaesthetist and doctors were good-humoured, making the whole experience easier (and I believe helped settle my nervous husband's nerves). 

Due to COVID, my hubby couldn't stay or visit for as long as I would have liked over the next 2 days (no reflection on the hospital), but the teams of midwives were amazing, I can't thank them enough for their help in learning how to breastfeed, swaddle and settle my baby, and they even looked after them for a couple of blissful hours so I could get some sleep. I felt the communication and handover between staff were seamless and thorough, so I never had to go over anything twice. 

Our happy and healthy little baby is over 10 weeks old now, and I am so grateful to have had such a good experience with Osborne Park maternity, and wouldn't hesitate to recommend them.

Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 weeks ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 10/09/2020 at 19:14
Published on Care Opinion on 11/09/2020 at 08:51


picture of Janet Zagari

Dear quebecbs67

The Maternity staff and I thank you wholeheartedly for your thoughtful feedback. It is lovely to hear how well everything proceeded and very rewarding for the staff to receive such warm appreciation for their kindness, diligence and dedication.

Managing a pregnancy and bringing a baby into the world does not always proceed as planned and there can be challenges for mother, baby, their loved ones and the staff involved. I am so pleased to hear that your unexpected caesarean section was managed efficiently and that you received all the help you needed after the birth of your baby.

Your feedback reflects how engaged and receptive you were to the staff’s healthcare information and care and this would have contributed to an overall positive experience for everyone involved.

Thank you so much for taking the time to write to us. I wish you and your happy and healthy little baby everything of the best for the future.

Kind regards

Janet Zagari

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