This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Partner's Experience

Posted By tucanase99

"Partner's Experience"

About: Perth Children's Hospital / Medical Illustrations

(as a carer),

No empathy, no care for how you feel. Travelled for hours to get here and now 5 hours here and have not been offered something to eat. Feeling too guilty to even ask. Waiting 15+ minutes for a baby bottle.

I'm baffled at how they seem to treat their patients. Just look at other reviews. In my opinion, it seems like profiling as I believe some appear to have the time of their lives.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Matthew Holmes, Director of Consumer Engagement, Child and Adolescent Health Service - WA 3 years ago
Matthew Holmes
Director of Consumer Engagement,
Child and Adolescent Health Service - WA

Submitted on 1/10/2020 at 10:58 AM
Published on Care Opinion at 1:13 PM

Dear tucanase99,

Thank you for taking the time to provide your feedback about your partner's experience at Perth Children's Hospital (PCH). I am very sorry that they have felt this way during their time here, given that we have compassion and equity as two of our key values at the hospital. I can imagine how stressful it must have been to travel for so long and then for us to fall short of appropriately supporting your family.

We really value all feedback we receive as we are always aiming to improve the services that we provide. In order for us to fully understand your partner's experience at PCH, we would like to invite you to get in contact with our Consumer Engagement team by calling (08) 6456 0032 between 8.30am-4.30pm Monday to Friday. Alternatively, you can complete our online feedback form here or email cahsfeedback@health.wa.gov.au to provide further information about your experience. You can do this anonymously if you wish.

Thank you again for providing your feedback via Care Opinion and we look forward to hearing from you soon.

Kind regards,

Matthew Holmes

Director Consumer Engagement

Child and Adolescent Health Service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k